Do not worry if your cashback credit does not show up in your account within a day or two. Once a purchase is made through our site the partner merchants will need to process the payment of commissions and then forward the commission to us. As soon as we receive the commission we will credit your account. Due to the reason that some of the merchants process transactions in batches and report to us only a few times a month, there may be some delay in tracking the payment, so please wait for a week or two before deciding that the transaction has not been tracked.

If your account is not updated within this period and the cashback does not show, please send us a support ticket and furnish us with as many details as you can about the purchase (order number, date, membership number, merchant etc.) which will help our merchants to investigate quickly. We will chase this up with the retailer concerned and do our best to get your cashback for the purchase as soon as possible.

All you have to do is to send us your support request along with the necessary details regarding your purchases such as order number, date, membership number, merchant etc. We will do the rest and keep you updated on the progress.

You will understand that the purchase details are essential to track the purchase with the merchant concerned to investigate why the cashback was not credited. It is not easy for the merchants to investigate or track your transaction. Therefore, they will not take any query from us, if we do not furnish them with full details of the purchase.

You need at least the following minimum requisites : name of the merchant, product you bought, price, date and order number/membership number/reference number. Please keep the receipt or paperwork safe. If lost, you can search for the email they sent you when you purchased the product with the details or try calling the merchant and ask them for the details.

There are thousands of transactions happening everyday without any problems. We update our accounts everyday as soon as we hear from the merchant. If the cashback is not displaying in your account even after your purchase, it means that either it is still too early or the merchant has not reported the sale to us yet. Sometimes, very rarely the transaction may not be tracked.

The general reasons for purchases not being tracked are

1. Our member was not logged into our site. They have not used our links to make purchases.
2. A member may not have cookies enabled in their browser or have some other security settings averting the tracking.
3. The retailers will not pay if the purchase was completed over the phone, or by any other means, apart from utilising our links. The purchase should be made entirely online.
4. If merchants have issues with tracking links, we provide them with all the necessary details of the order. They will then verify it and generally pay the cashback. Under these circumstances, we will do our best to help you in getting your cashback by getting in touch with the relevant merchants.

Yes, as you will understand it is impossible to chase up any missing transactions that are too old. Therefore, if you have any missing transactions you must report this to us within two months. Simply submit a ticket to our helpdesk with all the relevant details of your transaction and we will chase it up with the merchant concerned.

We are committed to ensuring that all approved transactions are paid to our members as soon as we receive the funds from the retailers.

Payments are made in the second week of every month. All approved cashback amount in your account will be paid directly onto your Clearcard. Clearcard aim to make all payments by the 15th day of the month.

Please note: Although not always the case, it may take up to 3 months from the day of your purchase to the day you get paid. This is due to the fact that we have to wait for merchants to validate the transactions and pay us. Retailers also take into account a 'returns period', which could be up to 90 days.

Your cashback payment will be paid into your ClearCashcard as soon as we receive the funds from the retailers.

To enable us to do this, you need to enter the last 4 digits of your Clear Cashcard in your profile page.

You can update your profile anytime if your Clear Cashcard number changes.

Your cashback will be loaded directly into your Clear Cashcard. This is paid via BACS so it does take some time for the payment to clear, therefore please allow 3-5 days from the date it is marked as "paid" in your account.

In order to provide you with the best deals, reduce administration costs, cover the welcome bonus, promotions, marketing costs etc.

we need to retain a minimum of £25.00 Considering the amount of cash back and discounts you can get from our site, this limit should be easy to reach. This is also to stop people from joining repeatedly in different names just for the welcome bonus of £5! Whether you earn this limit in one day or six months, you can take your time and watch extra cash grow in your account without spending an extra penny.

All you have to do is submit a ticket at our Help Desk. We will respond to your query within 24 hours on weekdays.

Anyone who is a UK resident and over the age of 18 is entitled to become a member of ClearCashback.

Our site is entirely safe and protected. As a policy, we do not seek information about your credit cards or bank accounts. For whatever information you do furnish us with, we make sure that the data is handled carefully and will never be shared with anybody except under orders in accordance with the law.

We are registered under the Data Protection Act 1998 and are bound by its regulations.

Please note that this site is open only for people residing in the UK who are aged over 18. Only one account is allowed per person. We are provided with reliable security systems for detecting misuse or suspicious activities. If we track anyone violating our Terms and Conditions in any way, the account of the member will be suspended without any prior notice and no cashback will be paid to them.

In most cases, our systems will automatically suspend members, found to be involved in suspicious activities. Please understand that we have to do this to protect the interest of our members and our online merchant partners.

We will never ask for any of your credit card or financial details, since we do not take any payments from you. You only need to provide your valid address to ensure you reside in the UK. We will however require the last 4 digits of your Clear Cashcard for payment. After clicking on the retailer's link on our site, you will leave our site and make your purchase directly from the retailer.

You pay the same price either way, but if you use a special offer or voucher code on our website for purchasing goods, you may find it cheaper than buying directly from the retailers. Retailers never ask you to pay additional charges for shopping through our site. We give you the latest offers, exclusive deals and fabulous discount voucher codes besides EXTRA cashback.

We will negotiate more cashback and cheaper deals with the retailers as the purchasing power of our members grow. You do the same online shopping but with same or even better prices along with EXTRA cashback. It is as simple as that!

There is absolutely NO catch! We work closely with retailers who want to reward you for shopping with them. Remember you will not be charged by us or by the retailer for using the links on our site.

Certainly, our site is completely free to use and we will not charge you directly or indirectly, at anytime for using our website.

We reply to every ticket submitted to our helpdesk within 24 working hours. If you have not received a reply within this time please check your spam folder. Also please add support@clearcashback.co.uk to your contact list to ensure you get our replies.

Earning cashback on your shopping is easy with ClearCashback.

1. Join free and get your welcome bonus of £5.
2. Login to www.clearcashback.co.uk whenever you shop online. Use our links to visit the retailer.
3. Within 24 to 48 hours, you will see the cashback amount in your ClearCashback account.
4. When your cashback balance has reached a minimum of £25, we will send you a payment through Clearcard.

Cashback will show in your account once the transaction is tracked by the online merchant from whom the purchase was made. Reporting normally takes 24 hours to a week or two, because the merchants have their own time scales for processing the transactions and releasing the commission due to us. Some merchants process transactions in batches and report only once or twice a month, but it is quite unusual.

As soon as we receive the commission from the merchant we will credit your account.

No,there is no minimum purchase that you need to make for receiving cashback. Cashback is credited to your account right from your first purchase onwards.

This happens when our partner retailers have analysed the sale/lead and decided not to pay us. This could be due to one of the following reasons:

1. You have returned the goods or cancelled the services during the returns period.
2. Your transaction was not fully completed online.
3. Your credit/debit card was rejected.
4. You did not satisfy the conditions of the merchant.

Only a few merchants have conditions. In these cases, we will describe the merchant description or put on a view "conditions" link where you can look at the conditions attached to the offer. Please note that gaming and betting merchants can decline or fail transactions if they suspect the user has registered only to get the cashback and not play on their site.

There is no limitation for the cashback you receive. The more you purchase through our site, the more you can earn. Sometimes you can also earn cashback by participating in free trials, applying for quotations etc.

Of course, we provide you with the link and the codes on ClearCashback. Make use of the code as instructed. Please note that the merchants may not track transactions to ClearCashback, and therefore you may not be paid if you utilise any discount or voucher codes found elsewhere.

Initially, after you make a purchase, our partner merchants confirm the transaction to us as "pending" and this will be the initial status of all the purchases until the merchant confirms it. The retailers wait until the returns period has expired to ensure that the purchase wasn't returned and that the payment has cleared. They will then report to us that the transaction has been "approved" we can then update your account.

Sometimes the transactions "fail" or "reverse" when people fail applications or return their products etc. Under these circumstances, we will also fail or reverse the cashback in your account. Please note, the retailers we work with have various time-scales to approve transactions. Retailers normally take between a few days, to about six weeks or more in some cases, to approve transactions.

If your transaction shows as "failed" or "reversed" it means the merchant has failed the transaction and refused to pay the commission. The common reasons for the merchants to fail transactions are:

1. Your order was not valid (i.e. invalid or incorrect details etc.)
2. The goods were returned/order cancelled during the returns period.
3. You did not adhere to the terms of the offer or purchase. Please read the conditions and the merchant description carefully on our site before making a purchase.

This is vital for free offers and gambling merchants. Merchants can fail transactions if they suspect fraud or misuse. If you suspect that the merchant may have failed the transaction inadvertently (which is quite rare), please submit a support ticket to us with the required details of the purchase (order number/reference number/membership number, date, product, price etc.) explaining why it should not have been failed.

We will immediately get in touch with the merchant and request them to investigate, but please note that the merchant's decision is final.

It is highly unlikely that the cashback shown is incorrect because the merchant informs us of the necessary details of the purchase. Some merchants will only pay commission on purchase amounts excluding VAT and some may not include postage or delivery costs in the amount they use to calculate the commission on. Some retailers will make a goodwill gesture and pay out a token amount such as £1, although this is rare.

It is also possible that merchants can also change their commission rates from time to time. We update our site as soon as we are informed of these changes, so please check our site for the latest cashback rates.

In accordance with the changing market conditions, merchants can also change their cashback rate and terms & conditions. As they change their terms & conditions, we update those on our site accordingly.

Always check out the latest terms on our cashback shopping directory for clarifications.